Merewether Podiatry Foot & Ankle Clinic is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect to how we manage your personal information.
Merewether Podiatry Foot & Ankle Clinic values and respects the privacy and confidentiality of the people that we deal with. Merewether Podiatry Foot & Ankle Clinic is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use, and disclose your personal information and how we maintain the quality and security of your personal information.
By consenting (expressed or implied) to Merewether Podiatry Foot & Ankle Clinic processing your personal information, you will be deemed to have read and accepted the terms of this policy. The Privacy Policy is subject to change at any time without notice. All modifications are effective immediately. We encourage you to review our Privacy Policy periodically.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
Examples of personal information we collect includes names, addresses, email addresses, phone, and facsimile numbers.
This personal information is obtained in many ways including correspondence, telephone and facsimile, by email, via our website www.merewetherpodiatry.com.au, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from mailing/marketing lists at any time by contacting us in writing.
When we collect personal information, we will, were appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include, but is not limited to:
Under certain circumstances, Merewether Podiatry Foot & Ankle Clinic may need to collect sensitive information about you. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
Sensitive information will be used by us only:
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious or imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or interact with you.
Merewether Podiatry Foot & Ankle Clinic will collect information directly from you unless it is not reasonably practicable to do so. Information collected from you is voluntary. We may also collect information from other sources if it is legal to do so. We will only request information that is relevant to the service or product that you have requested. Ways we may collect information from you may include, but is not limited to:
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Merewether Podiatry Foot & Ankle Clinic may use personal information collected for many purposes including, but not limited to:
If you choose to withhold your personal information, we may not be able to perform our services to the best of your ability.
We may disclose your personal information in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. Merewether Podiatry Foot & Ankle Clinic will only disclose personal information with your consent or as required / allowed to do so by law. We may disclose your personal information in the following situations:
Your personal information is stored in a manner that reasonably protects it from misuse and loss from unauthorised access, modification, or disclosure. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Although we take reasonable steps to main the security of our internet connections, for reasons outside of our control, information transmitted to us over the internet may not be completely secure. We assume no responsibility for disclosure that occurs due to network or transmission errors.
Whilst we employ all reasonable measures to safeguard personal information collected, we cannot guarantee that your personal information will be protected against unauthorised access, misuse, or disclosure. We do not accept any liability for the improper actions of unauthorised third parties.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Cookies:
The Merewether Podiatry Foot & Ankle Clinic website uses cookies. A cookie is a small file that asks permission to be placed on your computer’s hard drive. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. Cookies allow Web applications to tailor its operations to your needs by gathering and remembering information about your preferences. This improves your experience and Merewether Podiatry Foot & Ankle Clinic’s website.
We use traffic log cookies to identify which pages are being used which then helps us to analyse data and improve our website based on consumer needs. This information is only used for analysis purposes and then the data is removed from the system.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website Analytics
Our website uses various analytical services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect with you.
Marketing
We may send you direct marketing communications and information about our services that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various form, including mail, sMs, fax, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by unsubscribing or contacting us writing.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted, or retargeted advertising content to you (including through third party websites).
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions and if we can readily access it. If you wish to access your personal information, please contact us in writing.
Merewether Podiatry Foot & Ankle Clinic will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we require identification from you before releasing the requested information.
Merewether Podiatry Foot & Ankle Clinic will endeavour to keep your personal information accurate, complete, and up to date. It is important for us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Merewether Podiatry Foot & Ankle Clinic’s website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
This Privacy Policy is subject to change at any time without notice. All modifications are effective immediately. We encourage you to review our Privacy Policy periodically via our website.
If you have any questions, queries, or complaints in relation to our handling of your personal information or this Policy, please contact us in writing and we will endeavour to rectify the issue.
| Email: | admin@merewetherpodiatry.com.au |
| Phone: | (02) 4963 3206 |
| Mail: | ATTN: Practice Manager 6 Allworth Street Merewether NSW 2291 |
For complaints about how Merewether Podiatry Foot & Ankle Clinic handles, processes, or manages your personal information, please contact the Practice Manager. Note we require proof of your identify and full details of your request before we can process your complaint.
Please allow up to 5 business days for Merewether Podiatry Foot & Ankle Clinic to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.
If you are not satisfied with Merewether Podiatry Foot & Ankle Clinic’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
This Policy is current as of: 22nd February 2024